Refund Policy

OrbitLabX offers paid subscription tiers (currently Orbit Core and Orbit Pro), billed on a recurring basis through our payment processor, Stripe. When you subscribe, your card is charged immediately for the first billing period, and automatically at the start of each subsequent period until you cancel.

You may cancel your subscription at any time from your account's Billing page, via the Stripe-hosted billing portal. Cancelling stops future renewals, but does not itself trigger a refund for the current billing period.

When you cancel, you keep access to your plan's features until the end of the billing period you've already paid for. Your account then reverts to the free Orbit Free tier - it is never suspended or deleted as a result of cancellation.

Because OrbitLabX provides immediate access to paid features upon subscribing (location data, Vaino AI, community features, and more), payments are generally non-refundable, including for partial billing periods, unused time, or a change of mind after purchase.

We may, at our sole discretion, issue a full or partial refund in cases such as:

• A duplicate or accidental charge caused by a billing error
• A verified technical failure that prevented you from accessing the service you paid for
• An unauthorized charge on your account, once verified
• Circumstances required by the law of your jurisdiction

Refund requests are reviewed on a case-by-case basis and are not guaranteed outside the situations above.

If you upgrade to a higher tier, the new plan takes effect immediately and your card is charged the prorated difference by Stripe. If you downgrade to a lower tier, the change takes effect at the end of your current billing period - you keep your current tier's access until then, and no refund is issued for the difference.

If a renewal payment fails, we'll attempt to notify you and may retry the charge before restricting access to paid features. If you dispute a charge directly with your bank or card issuer (a chargeback) instead of contacting us first, we reserve the right to suspend the associated account while the dispute is resolved.

To request a refund, contact us at support@orbitlabx.com with your account email and the reason for your request. We aim to respond within 5 business days.

We may update this Refund Policy from time to time. If we make material changes, we will notify you through the platform or by email before the changes take effect. The “Last updated” date at the top of this page reflects the most recent revision.

If you have questions about this Refund Policy, contact us at support@orbitlabx.com.