Support
We're here to help you get the most out of OrbitLabX - whether that's a quick question, a billing issue, or on-the-ground help while you travel.
Email Support
General questions, account issues, or feedback - we typically reply within one business day.
Community Hub
Ask fellow global citizens, browse discussions, and share your own experience.
On-Ground Support
Request real-world assistance from our Authority Network before or during your trip.
Billing & Subscriptions
Manage your plan, update your payment method, or review your billing history.
Frequently asked questions
How do I cancel or change my subscription?
Head to Account → Billing. You can switch plans or cancel at any time; cancellations take effect at the end of your current billing period.
How accurate is Vaino AI's advice?
Vaino AI is a research assistant that draws on our location data and index scores. It's designed to be a helpful starting point, not a substitute for professional legal, immigration, tax, or financial advice - always verify anything that affects a major decision.
How quickly does the Authority Network respond?
Response times vary by destination and request type. Once you submit a request, you can track its status from My Support Requests.
I found a bug or something looks broken - what should I do?
Email us at support@orbitlabx.com with a short description and, if possible, a screenshot. We read every report.